FAQ

Frequently asked questions

How does next business day shipping work?
All in stock masks ship the next business day from our West Brisbane, Queensland, Australia. Only in stock masks qualify for next day shipping. Please make sure the mask you want to order is in stock in order to qualify for next business day shipping. Note this does not mean next day delivery as delivery time will vary depending on method chosen. Please allow one additional business day for orders placed over the weekend.
When will you be re stocking your masks?
The team here at Koala Advance is working around the clock to replenish our stocks. Our site to will not allow any one to purchase out of stock products. If you are unable to purchase something when clicking on the item it mean we no longer have stock of this product.
Your site wont let me add my favourite masks to my shopping cart?
Unfortunately it looks like weve sold out! if you're unable to add it to your cart then it would mean someone has just beaten you to the last available stock.
How will i know when you will have stock back available?
Simple scroll to the bottom of this page and join our mailing list. We will update everyone once the new stock arrives.
Are your masks medical grade?
Our masks are NOT medical grade and are NOT registered as N95, P1 or P2. ** As with all health decision, please consult with your trusted medical professional to determine compatibility with your personal situation if you are seeking the face mask to wear in relation to medical issues. We make no medical claim with regard to the usage of these masks.

Using the masks

Hold each ear loop in either hand with the inside facing your face, and adjust the nose clip on the top for fitting.
Position the mask under the chin then place both the left and the right ear loop over your ears, then adjusting the fit with the adjustable ear strap.
Ensure the gap between the nose clip and the nose are tight and sufficiently tight back of the ear for a firm fit to the face.

Care Instruction

Hand wash the masks in warm water (without filter insert) soak in clear water for 2-3 minutes, gently rub and wash with hand and rinse thoroughly with sufficient clear water. Hang dry before use.

  • Wash with PH neutral detergent and rinse with clear water.
  • To clean lipstick/make up/food stains, please soak in clear water for 3-5 minutes, use neutral detergent to clean then rinse thoroughly with sufficient clear water.
  • Please do not put masks in the tumble dryer.
  • Do not use strong detergents, powdered detergents, bleach, fabric softener or dry cleaning.
  • Cleaning is recommended once a day after used. (Mask only - remove filter pad to reuse before wash)
  • Masks maybe be ironed on a low heat.

Enhanced protection

At Koala Advance we care about your health and well being and that is why we sell high-quality face masks that filter 99% of particles thus safeguarding your health while in public places or environment.

When you wear our face masks and follow other guidelines put in place, you help ensure that you  and others around you are protected. Our face masks are made of high-quality materials will protect you and your loved ones against contaminants present in the air.

Our face masks contain Antibacterial (BFE 99%) and Water repellent (With the inclusion of a filter) that prevent virus particles from entering.

They also protect you from allergens and airborne substances in the air.

Additionally, all our masks have multiple layers of fabric including non-woven fabric, interlining fabric, non-woven fusible, and molten spray fabric that helps to protect you against viruses, allergens, and other air contaminants that may harm your health.

They also have additional features such as nose clips, adjustable ear loop, and pocket design for filter insert that provide extra comfort. You can wear them for an extended period without feeling weird or uncomfortable.

They are super comfortable and easy to use.

Test Report 

Koala Advance sold Nano Ag+ Filter Pad BFE>99%

Has been test : SGS textile laboratory  ,TTRI  (Taiwan Textile Research Institute)

SGS : Report test that mask filter contain total amount of silver(AG) inside.

TTRI : This test report of cotton face mask with Nano AG+ filter pad is CNS14774 grade equal to medical face masks.

 

Experience

Through our associated work in refrigeration and air-conditioning installation and services, we were looking for the best face masks that offer superb protection. We found out what masks work best for continuous use and breath-ability.

A quality mask should protect to significantly reduce illness and loss of work associated with air quality and contamination.

Wide variety of styles

We not only want to keep you safe while in public but we also want to make you look good. That is why our face masks are uniquely built and designed. Our face masks are available in many different designs, meaning that you can choose one that suits your taste and preference.

We have multiple choices of face masks and a variety of prints and colors to suits your everyday activities.

Affordable pricing

Our masks are available in different styles and designs and you can order those that suit your unique style. Our main aim is to keep you safe. That is why our masks are very affordable and of great quality.

Therefore, if you are looking for quality face masks sold at an affordable price, contact us today. We have stock available ready to ship and dispatch each business day.

 

Washable and reusable

Our face masks are washable and reusable, meaning that you don’t have to use a new mask every day. Additionally, the effectiveness of our face masks is not compromised when you wash them. It also helps to conserve the environment by limiting the amount of waste dumped in landfills. 

If you are looking for quality face masks that will protect you against allergens and airborne substances that are harmful to your health, send us an emails to place your order. 

Shipping policy

Due to COVID-19, please note that there could be delays to deliveries. We are trying our best to ensure that we provide a prompt service and relay all information that our preferred carriers are providing. Our Delivery times, mentioned at Checkout are estimated and as close as what we can possibly provide during these times. If they do vary by a few days we do sincerely apologise. For any questions or queries, please do not hesitate to contact our friendly team.

Dispatch

We always ship next business day, but often get it out same day if ordered early.

Returns / Exchanges

To uphold responsibilities for safety and sanitation, this item is for final sale and cannot be returned or exchanged.

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